Quicksilver are an ISO Accredited Removal & Storage Company – but what does that mean?
Quicksilver works hard to maintain its accredited status in numerous areas which are kept to a high standard, this is to offer clients and prospective customers an insight into the business capabilities and offer a consistent level of service.
Our accreditations include:
-ISO9001 Quality Management
-ISO 1400 Environmental Management
-BS8522 Commercial Moving
-ISO15489 Records Management
-BS5454 Archive Storage Systems
The objective of ISO accreditations is to offer customers the reassurance that an organisation will provide a standard of service that meets expectation and complies with relevant regulations.
In industries such as removal and storage, competition is high and ISO accreditations are useful for customers to differentiate between the companies which are offering their services; this way, customers know they’re buying from a reputable, safe and licensed business.
Requirements to gain the standard include:
-Management commitment to quality
-Customer focus
-Adequacy of its resources
-Employee competence
-Process management
-Quality planning
-Monitoring and measurement of its processes and products
-Processes to resolve customer complaints,
-Corrective/preventive actions
-Continual improvement of the Quality Management Systems
And above all, there is a requirement to monitor customer perceptions about the quality of the goods and services organisations provide.
These requirements have to be met in order to conform to the ISO standards and give customers confidence in the brand they’re buying from. With external, third party auditors overseeing the various aspects of the quality standard, the ISO accreditation is a mark is quality within the industry and can be trusted to offer a high level of service.
At Quicksilver, we’ve maintained ISO accredited status for many years and our clients are very loyal, knowing we have the quality measures in place to provide a high quality, safe and value for money offering.
Kian is the content writer for Quicksilver and updates our blog every month. He enjoys helping out our customers with moving tips and advice.
